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loss, damage, expense or injury resulting from any transactions conducted with any online merchant or other third party listed on our Website.

Acceptance of Terms

1. SOS Japan provides its service to our customers subject to the following Terms of Condition ("TOC"), which may be updated by us from time to time without notice to you. You can review the most current version of the TOC at any time on this page.
2. The following terms are defined as stated:
+ "Customer" refers to the persons that acknowledge the Terms of Service and view or use SOS Japan's site and its service.
+ "Service" refers to the transaction service we provide for customers.
+ "Sellers" refers to the Yahoo! JAPAN Auctions sellers, Japanese online shops, local markets, wholesalers.

Purchase of Products

1. SOS Japan initiates a purchasing Service after confirming payments from Customer. This payment usually covers product's price, domestic shipping, bank fee, SOS Japan agent fee.
2. In Auction Service, the payment deadline is within 24 hours before an auction is closed. If there is no payment in the period, the order will be cancelled automatically.
3. In Shopping Service, the payment deadline is 7 days ( Japan time) after you have received our invoice mail. If there is no payment after 7 days, the order will be cancelled automatically.
4. In Auction Service, SOS Japan may accept a bidding order from Customer if Customer places an order form through our site and make payment usually within 12 hours before the auction is closed.


1. SOS Japan accepts payment by PayPal.
2. Upon Customer's request, SOS Japan accepts payment by bank telegraphic transfer (wire transfer).
3. In case of a wire transfer, the amount we receive in our account has to be the same as invoiced amount. Sender must bear all bank transfer fees.
4. Followings are the components of total payment amount:
*Item Price
*Domestic shipping & Bank fee
* SOS Japan agent fee (charged in accordance with Service and Item price)
*International shipping fee
*PayPal charge (5%) -charged par PayPal payment.
5. Basically, two invoices are issued for a purchase. One is issued when SOS Japan starts a purchasing process, and the other one is when an international shipping fee becomes known based on the method, size and weights.
6. We do not accept any transaction such as "Partial payments from different PayPal accounts", "Not making full payments", "Billing address and shipping address from different countries", and other transactions that we assume questionable, not favorable, etc.

Item Inspection

1. SOS Japan checks every item before forwarding to shipping agents.
We check followings from the appearance or by looking the descriptions of the item package:
* Item brand name or item number
* Quantity
* Item color
* Size
* condition (used items are excluded)
2. We do not check the followings:
* If the electronics works or not.
* Parts or components by dismantling the item
* Items which are difficult to check, such as a jigsaw puzzle, models and figures parts, etc.
* Straggling of clothes, missing spangles or line stones.
3. Damaged packages will not be regarded as “Damaged Item”.
4. Some items such as used items, jewelry, arts, etc. will be difficult to examine perfectly.
Please note, we are not responsible for item satisfactions.

Temporary Storage

1. SOS Japan provides the temporary storage option for Customers who wish to buy more products with SOS Japan and ship altogether when all items are delivered to SOS Japan upon Customer's request.
2. We keep items up to 2 months. When the storage period of 2 months is passed from the first item arrival to SOS Japan, we will have the right to dispose your item.
3. Items such as food or others that need a special care are not accepted. In addition, we cannot compensate your item for the storage.


1. SOS Japan chooses EMS to send the item to Customer if there is no request specified by Customer.
2. Customer is responsible for selecting shipping method if they wish to choose another method other than EMS. Also, Customer needs to notify if they wish to buy insurance on the shipping item.
3. SOS Japan usually states a content type a "merchandise" and an item's value "same as its price" (other fees such as bank fee, agent fee, domestic and international shipping fee are excluded.) if no request is given by Customer.
4. EMS insurance covers up to either the stated item value, or additional insured value which is smaller. Note: Insurance is not applied to some countries and regions.


1. SOS Japan asks Customer to check delivery time and take enough time before entering to the Service. In some cases the parcel may be delayed due to weather, natural disasters, traffic conditions, Customs clearance, and so on.
2. SOS Japan is not responsible for any loss or mental distress caused by delay and other matters during parcel delivery.
3. There are cases items could be damaged during delivery. In that case, please inform the local postal service, local courier service, and/or SOS Japan within 24 hours after receiving your parcel.
4. Customer may eligible for compensation if the parcel is regarded as "Damaged during Delivery" by the delivery authority and the insurance company. SOS Japan will not be responsible for broken parcels that are not recognized as "Damage during Delivery".